Privacy Policy

Last updated: January 11, 2026

At Vendly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales and support service for Shopify stores.

Information We Collect

Account Information

When you sign up for Vendly, we collect your email address, store name, and Shopify store URL. This information is necessary to provide our services and communicate with you about your account.

Store Data

We access your Shopify product catalog, inventory information, and order data to provide accurate responses to customer inquiries. This data is used solely to power our AI chatbot and improve customer interactions.

Conversation Data

We store messages exchanged between your customers and our AI chatbot on Instagram and Facebook. This helps us improve our service and allows you to review past conversations.

How We Use Your Information

  • To provide and maintain our AI chatbot service
  • To process customer conversations and provide accurate product information
  • To improve and optimize our service through machine learning
  • To send you important updates about your account and our service
  • To provide customer support when you need assistance

Data Security

We implement industry-standard security measures to protect your data. All data transmission is encrypted using SSL/TLS protocols. We store your information on secure servers with restricted access. Our team regularly reviews and updates our security practices to ensure your data remains protected.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who help us operate our platform (e.g., cloud hosting providers)
  • When required by law or to protect our legal rights
  • With your explicit consent

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your conversation data
  • Opt-out of marketing communications

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@getvendly.com