See what your customer service actually looks like.
Connect your WhatsApp, Messenger, or Instagram and Vendly scores every conversation for speed, resolution, sentiment, and risk — free for your first 30 days.
Unified inbox
WhatsApp, Messenger & Instagram
Every channel. One inbox. Nothing missed.
WhatsApp, Messenger, and Instagram in one screen — full history, one thread per customer.
- All three channels in one place — nothing slips through
- Full conversation history before you reply
- The agent drafts replies your team can send instantly
Alex M.
2mIs my order still on the way?
Sara K.
18mDo you have this in size M?
Ryan B.
1hCan I change my delivery address?
Tara N.
3hCan I get a refund on this order?
Omar H.
1dWhen does the sale end?
Is my order still on the way?
2mYour order #1042 shipped yesterday — arrives Thursday.
AI-suggested reply
Your order #1042 shipped yesterday — arrives Thursday.
WhatsApp, Messenger, and Instagram — scored the same way
One report. Every conversation, understood.
Everything your monthly health report shows — pulled straight from real conversation data, not guesswork.
One score, four dimensions
Every conversation is scored 0–100 across four weighted dimensions — the same score behind your monthly report.
- Response speed, weighted by channel (30%)
- Resolution — solved without a human (25%)
- Customer sentiment across the exchange (25%)
- Risk — escalations & policy violations (20%)
When customers actually message you
Daily conversation trends and an hour-by-hour view of when your customers reach out.
- Daily conversation volume over time
- Messaging-hours breakdown, by the hour
- Median first-response time per channel
Channel & sentiment breakdown
Response and resolution rates split by WhatsApp, Messenger, and Instagram — plus how customers are actually feeling.
- Response & resolution rate, per channel
- Sentiment mix — positive, neutral, negative
- Top issue types, ranked by volume
Risk flags & hours saved
Every high-risk conversation gets flagged for review — and every one the agent resolves counts toward your ROI.
- Clean / needs review / high-risk breakdown
- Escalation rate vs. agent containment rate
- Hours & dollars saved, from real handle time
Get your free audit before you decide anything
Takes about a minute to see if Vendly fits your store — then you pick the time.
30 days, free — no card required